Terms & Conditions

Please read these terms and conditions carefully before using our services. Last updated: July 2026

1. Service Description

StoneSense ("we," "us," or "our") provides bespoke stone worktop design, fabrication, and installation services. Our website offers information regarding our products, materials, and a portfolio of past projects.

All quotes generated via our online calculators are estimates based on standard parameters and do not constitute a binding contract until a formal physical template is conducted and a final contract is signed.

2. User Responsibilities

By accessing our website and engaging our services, you agree to:

  • Provide accurate and complete information when requesting quotes or booking showroom appointments.
  • Ensure site readiness prior to our installation teams arriving, as outlined in our pre-installation guidelines.
  • Not use our website for any unlawful purpose or in any way that interrupts, damages, or impairs the service.

3. Intellectual Property Rights

All content included on this website, such as text, graphics, logos, images, audio clips, and software, is the property of StoneSense or its content suppliers and protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent.

4. Limitation of Liability

StoneSense shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or services.

While we strive to display material colors and patterns accurately, natural stone variations and screen display differences mean actual products may vary slightly from website images.

5. Dispute Resolution

Any disputes arising from or relating to these Terms & Conditions or the use of our services will be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

6. General Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website and services constitutes acceptance of those changes.

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the terms shall otherwise remain in full force and effect.