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Cookie Policy

At StoneSense, we believe in complete transparency regarding how we collect and use data related to you. This comprehensive policy provides detailed information about how and when we use cookies on our platform.

Last Updated: July 9, 2026

Table of Contents

1. Introduction 2. Types of Cookies We Use 3. User Consent & Preferences 4. How to Manage Cookies 5. Third-Party Services 6. Data Protection & Privacy 7. Contact Information

1. Introduction

Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit our website. They are widely used to make websites work properly, improve user experience, and provide analytical information to the site owners.

We are committed to protecting your privacy. This policy explains the types of cookies we use, why we use them, and the choices you have regarding their deployment. We do not use cookies to collect sensitive personal information, and we ensure all cookie usage complies strictly with the General Data Protection Regulation (GDPR) and standard ePrivacy directives.


2. Types of Cookies We Use

We categorize the cookies used on our site into four main types to help you understand their purpose:

Essential / Necessary Cookies

Required

These cookies are vital for the basic functionality of our website. They enable core features such as security, network management, page navigation, and accessibility. Without these cookies, the website cannot function properly.

  • Authentication and secure logins
  • Remembering privacy preferences
  • Load balancing and site routing

Analytics & Performance Cookies

Optional

These cookies collect anonymous information about how visitors use our website. They help us understand which pages are visited most often, how users navigate the site, and if they experience any errors. This data is aggregated and used exclusively to improve website performance.

  • Page view counting and session durations
  • Error rate monitoring
  • Traffic source tracking

Marketing & Advertising Cookies

Optional

Used to track visitors across websites to display relevant and engaging advertisements. These cookies require your explicit consent before being placed on your device. We use them carefully to ensure our marketing efforts are tailored and not intrusive.

  • Delivering targeted advertisements
  • Measuring ad campaign effectiveness
  • Preventing repetitive ads

Third-Party Cookies

Optional

In some special cases, we use cookies provided by trusted third parties. For example, embedded content (like videos) or integrated social media buttons may set their own cookies to track your interaction with their services.


3. User Consent & Preferences

When you first visit StoneSense, you are presented with a cookie consent banner. We strictly operate on a prior-consent basis for all non-essential cookies. This means no analytics or marketing cookies are deployed until you explicitly click "Accept" or save your specific preferences.

Withdrawing Consent

You have complete control over your data. You can change your cookie preferences or completely withdraw your consent at any time by accessing the "Cookie Preferences" link located in our website footer.

If You Disable Cookies

If you choose to decline or disable non-essential cookies, you can still fully use our website to browse our stone ranges and book consultations. However, disabling essential cookies via your browser settings may cause certain parts of the site (such as secure client areas or multi-step quote calculators) to function incorrectly.


4. How to Manage Cookies

In addition to our on-site cookie preference center, you can manage or delete cookies directly through your web browser settings. Below are links to official guides for managing cookies in popular browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

Do Not Track (DNT) Signals

Some internet browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, our website honors universal opt-out signals and will automatically prevent the deployment of non-essential cookies if a DNT signal is detected.


5. Third-Party Services

To provide you with the best experience, we utilize a select few third-party services that may set cookies on your device (subject to your consent). These include:

  • Analytics Providers: We use tools like Google Analytics to understand site traffic. These providers mask IP addresses to ensure user anonymity.
  • Content Delivery Networks (CDNs): Used strictly for essential purposes to ensure our high-resolution imagery loads quickly and securely worldwide.

Please note that while we carefully vet our third-party partners, their specific cookie policies and data processing practices are governed by their respective privacy policies, which fall outside our direct control.


6. Data Protection & Privacy

Any personal data collected through cookies is processed strictly in accordance with our Privacy Policy.

GDPR Compliance Statement: StoneSense operates in full compliance with the UK GDPR and the Data Protection Act 2018. We ensure lawful processing, data minimization, and absolute transparency. Cookies will never be used to store sensitive personal information such as passwords, credit card details, or precise geolocation data.


7. Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or how we handle your digital privacy, our dedicated Data Protection Officer is ready to assist you:

Email: privacy@stonesense.co.uk

Phone: +44 (0) 20 7123 4567

Mailing Address:
Data Protection Officer
StoneSense Stone Surfaces Ltd
Design Quarter, London SW18 4TG

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